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Frequently Asked Questions

What is Better Things?

Better Things is a residential platform that provides a range of in-home support and lifestyle experiences to residents, and enabling them to build their own communities by sharing these services and experiences with their friends and neighbours.

How do I book a service or experience?

You can book a service or experience session by logging into our platform, browsing available sessions in your residential region, and selecting one that suits your interest and schedule. 

If you've booked to host the session, the service provider will reach out to you after checkout to secure a hosting venue.

Can I share a session with my neighbours?

Yes, you can share a session either by hosting and inviting your neighbors to join, or by joining a session that another resident is hosting. This helps you meet new people and reduce the cost of the session.

How do I become a host for a session?
Simply select the option to host a session when booking. You'll be responsible for securing a space and coordinating with the provider.
What if I don't have a space to host a session?

As a resident host, make sure to secure the space in advance. You may use common areas in your building, such as a function room or outdoor deck, if available. Alternatively, if you cannot secure a venue, you may choose to join another session as a participant.

Can I join a session even if I'm not the host?
Yes, you can discover and join sessions hosted by other residents in your neighborhood or available city wide.
What if I need to cancel a booking?

Cancellation policies vary by provider. Please check the specific provider's cancellation policy on the platform before booking.

What types of services and experiences are available?
Services and experiences include in-home and childcare services, fitness and wellness sessions, playgroups meet-ups, children enrichment classes, study group huddles, wine tasting and private dining sessions, among many others.
Are the providers trustworthy and qualified?

We carefully vet all providers to ensure they are qualified and trustworthy. You can also view ratings and reviews from other resident users.

What if I have specific requirements or preferences?
You can communicate any specific requirements or preferences directly to the provider through our platform.